Refund policy
Returns
We currently do not support returns due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
If you’re not satisfied with the quality of the products your customers received, get in touch within 7 days after receipt and we’ll do everything we can to investigate and find a solution.
If your claim is validated by our quality assurance team, we will send a reprint to you as quickly as possible or offer a full refund for the defective order.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
Please do not send your purchase back to the manufacturer.